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Q. How much does it
cost to send my goods?
A. We calculate postage of your goods according to how much you order. The weight and shape of the goods are also a factor. A rough guide for your convenience: Our minimum amount is $2, and you can post 10 grip packs for $6 or 1 - 2 racquet(s) will cost $10-$20 to send depending on where you are in Australia. |
Q.
What is the refund policy of Tennis Warehouse Australia? |
Q.
What is the warranty policy of Tennis Warehouse
Australia? To organise your replacement, you need to send the racquet back to us & postage is at your own cost. We will analyse the damage and if we believe the damage falls under the manufacturers terms and conditions for replacement, we will send you a replacement straight away at our cost. However, if we cannot be sure if it will be covered, we will send it back to the manufacturer & they will make the decision as to whether it will be replaced or not. If they believe the damage falls under their warranty conditions, they will send us a replacement racquet which we will send to you (at our cost). At the worst case scenario, this process can take up to 4 months, but is usually shorter. |
Q.
How do I pay for my purchases? 1. Deposit the money into our account. Alternatively, you can call us during business hours on (03) 9418 3934 and place your order with your credit card handy. You may also send us an email and specify how you would like to pay. If you choose Direct Deposit or COD, we have more information: Direct Deposit: If you are not comfortable paying online, you can deposit the money directly into our bank account. Send us an email letting us know what you want & how you intend to pay, then deposit the money into our account (you can wait for confirmation from us but it may slow your order down slightly). Once we confirm the money is in our account, we will send your goods out. The time frame will be between 2 days & 2 weeks depending on if we have the stock. Our details are: Account Name: Tennis
Warehouse Australia Please remember to use your name as a reference so that we know it's from you! COD: Another option is cash on delivery. We can send you your goods via Australia Post & you only pay for it when you collect it. Postage is quite a bit more expensive when done this way. |
Q.
How do I choose the right grip? |
Q.
Does my purchase include GST? |
Q.
What if I don't have a credit card? Direct Deposit: Send us an email letting us know what you want & how you intend to pay, then deposit the money into our account (you can wait for confirmation from us but it may slow your order down slightly). Once we confirm the money is in our account, we will send your goods out. The time frame will be between 2 days & 2 weeks depending on if we have the stock. Our details are: Account Name: Tennis
Warehouse Australia Please remember to use your name as a reference so that we know it's from you! COD: Another option is cash on delivery. We can send you your goods via Australia Post & you only pay for it when you collect it. Postage is quite a bit more expensive when done this way. |
Q.
Is it safe to pay by credit card online at Tennis
Warehouse Australia?
A. Tennis Warehouse Australia uses 128 bit encryption for our credit card facility. You can check the safety on your browser by looking for a small padlock in the corner. If you are still concerned please email us your order by clicking on contact below and we will arrange to take your credit card over the telephone. |
| Q. What are the conditions of purchase? A. Once you place an order for goods this will be confirmed by either email or a telephone call. Tennis Warehouse Australia does not guarantee the availability of a product we have advertised, however we will immediately notify you if we are unable to provide you the product you have ordered. |
| Q. Can
Tennis Warehouse Australia get Nike apparel or shoes? A. Unfortunately we are unable to get any Nike products. Your best bet is to try a Nike factory outlet. |
